Star Assurance Company Limited Motor Claims
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Report to the police.
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Contact the insurers and fill the specific claim form.
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Do not settle or negotiate to settle, admit or repudiate any claim without our consent.
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Forward all relevant documentary evidence in respect of the loss.
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Forward all claims, writs of summons or letters from third parties to us unanswered.
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The insured (policy holder)
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The third party whose property has been damaged by our insured’s vehicle
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The injured victim
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Administrators of a deceased estate
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Parents/guardians in the case of minor
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Injury/death – up to three years from the date of the accident.
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Damage – up to six years from the date of the accident.
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If your vehicle was driven without your consent, order or permission.
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When an unlicensed driver was driving
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When the claim is statute barred i.e claims not submitted within the three (3) or six (6) years period.
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Where there was a change of ownership on the vehicle without reference to us.
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Using the vehicle whilst the driver was drunk.
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Using the vehicle for unauthorized purposes.
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Own damage
- Report the loss to the insurer and fill the accident report form.
- Attach a copy of the driver’s license.
- Furnish the insurer with an estimate of the cost of repairs from either the insurer’s recommended garage or a repairer of your choice.
- Provide pictures of the damaged vehicle, clearly showing the registration number of the accident vehicle.
- Provide pictures of the damaged vehicle, clearly showing the registration number of the accident vehicle.
- Allow damaged vehicle to be inspected by the insurer’s surveyor before the commencement of repairs.
- Police report would be required, depending on the circumstances leading to the loss.
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Property damage claim
- Letter of claim
- Police Report
- Furnish the insurer with an estimate of the cost of repairs from either the insurer’s recommended garage or a repairer of your choice.
- Provide pictures of the damaged vehicle.
- Provide driving license of the insured’s driver.
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Injury cases
- Letter of claim
- Police Report
- Medical report
- Original receipts of Medical Bill incurred (To justify the cost being claimed for)
- Sworn Affidavit
- Two (2) passport-size pictures of the injured victim endorsed by the doctor who treated the victim.
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Deceased (death) cases
- Letter of claim
- Police Report
- Death Certificate/Burial permit/Post-mortem report
- Letters of Administration
- Personal Particulars of the deceased
- Sworn Affidavit
- Endorsed passport size pictures of Administrators (two each).